SHIPPING AND RETURNS

We currently ship our Eco Cling Film for free to the following countries:

  • United Kingdom
  • United States
  • Canada
Our Eco Gloves are currently only available in the UK. 
Most orders will ship within two (2) days.

I PLACED AN ORDER BUT HAD THE WRONG ADDRESS. HOW CAN I EDIT MY SHIPPING ADDRESS?

Please reach out to us at info@willowschoice.co.uk and we’ll do our best to edit your shipping address before your order hits our warehouse.

RETURNS

We will accept returns on any unopened / unused products within 14 days of your purchase date.
Please email info@willowschoice.co.uk with your order number to receive an RMA number and shipping label.
Once received back, we will refund the value of your order minus a shipping and restocking fee.
Please allow up to 7 working days for your refund to be processed and returned back to your statement. If you have any questions, please let us know!

WHAT ABOUT SHIPPING?

To return your product, we'll send you a return shipping label. However, the cost of return shipping will be deducted from your refund.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Returns should be processed in 1-2 weeks.

I RECEIVED THE WRONG PRODUCT, WHAT DO I DO?

Sorry about that. Reach out to us at info@willowschoice.co.uk and we’ll send you the right item ASAP.

HOW CAN I UPDATE MY ORDER?

Unfortunately, once your order is placed - you can’t make any edits to it. Please email us at info@willowschoice.co.uk and we can try to make changes to your order if it has not yet been processed.